In this last segment, “Restaurant Reality” restaurant brokers, Robin and Eric Gagnon discuss how operators can gain a competitive edge by simply attending restaurant shows. Eric Gagnon explains how the restaurant shows are meant to elevate an operator’s thought process. Listeners learn why companies in the same line of business are not competing with each other, but for the same customers. Robin Gagnon explains how a restaurant’s volume (i.e. sales) can hide a multitude of sins within the establishment. Because high volume often times masks the real issues, an operator may not identify a problem until it’s too late. The dynamic duo also list alternatives to a attending restaurant show such as tuning in each and every week to the restaurant brokers, Robin and Eric Gagnon.