July 24, 2015 – The Restaurant Brokers, Eric and Robin Gagnon, are joined on their weekly radio show by Joe Kelly of Talent Served, Kim Zimmerman of Kim Zim Hospitality and Misty Young of Squeeze In Truckee.
This week Eric and Robin are questioning a panel filled with successful people about Restaurant Training. Restaurant training can be one of the last things new owners look into, if they look into it at all, but it should be one of the first! Join us as our panel tackles the hard questions and the Restaurant Brokers help you get ready to run the most rewarding operation you can, the right way!
How do restaurants train their staff to deliver greatness? How do the best restaurant companies get everyone on the same page when it comes to service? Has training become more affordable for restaurants over the years? Does an investment in training lead to lower turnover and happier employees? How much restaurant training has shifted to video or online training? What does the training of the future look like? Well, Kim Zim can tell you this, it’s not what it used to be.
“You can’t use grandma’s training tools, they don’t work anymore!” Kim Zim of Kim Zim hospitality said.
The We Sell Restaurants Radio Show airs each week at 2PM EST Monday, 9PM EST Tuesday, and 3PM EST Thursday on the Good Living Network Radio! The show is also available for instant download on itunes!
This Week’s Guests:
Joe Kelly professional recruiter of TalentServed:
His firm is made up of hospitality industry veterans with broad experience in operations and corporate human resources with many of the industry's top companies. He helps restaurateurs and understands the real world challenges that hospitality professionals face in their day-to-day work life. He also grasps what companies are looking for in their future leaders.
Misty Young chairman of Squeeze In Franchising:
Her firm helps others become owners of a high quality, well known, systematically designed and developed restaurant opportunities. She is co-owner of Squeeze In, a four location restaurant collection based in Reno and Tahoe with a fifth location opening in Northern California in the fall of 2014.
She's a certified member of the John Maxwell Team, and as a Coach, Speaker and Trainer she serves independent restaurant owners and other small business owners, to help achieve business and personal success.
The Author of From Rags to Restaurants: The Secret Recipe to Restaurant Success, describes herself as a high energy restaurant owner, expert with confidence, diligence and tenacity.
Misty grew up in a family restaurant where she was introduced to the business.
Kim “Kim Zim” Zimmerman Florence of Kim Zim Hospitality LLC:
She has more than 20 years’ experience delivering award-winning training, operations, leadership development, human resources and branding successes for some of the biggest names in the restaurant and hospitality industry.
During her five years with InterContinental Hotels Group as the Brand Service Culture champion Kim helped Hotel Indigo grow from 7 to more than 34 domestic and international properties.
Prior to that she served as Director of Training for Ted’s Montana Grill, a national restaurant chain founded by Ted Turner. Kim also worked with DiscoverLink to develop an e-learning training program specializing in skill training, acculturation, and compliance training for the hospitality industry.
She is one of only 43 individuals to be certified as a Continuous Improvement Leader, and the only individual to be certified as an instructor, by Atlanta-based The Leadership Institute.
Florence has spoken at numerous professional conferences, including the National Restaurant Association. She most recently spoke at the 2011 national conference for the Council of Hotel and Restaurant Trainers (CHART).
WeSellRestaurants is the nation’s largest restaurant brokerage firm specializing in restaurants wanted (restaurants for sale), leasing a restaurant and franchise restaurant resales. The We Sell Restaurants brand is known nationwide for professionalism, industry knowledge and unmatched service. They can be found online at www.wesellrestaurants.com. The firm is franchising their brand nationwide and has offices in Florida, Georgia, Colorado, Tennessee and South Carolina.